Frequently Asked Questions

Orders & Shipping

How long does shipping take?

US orders: 3-5 business days. International orders: 7-15 business days. Wholesale orders: 7-10 business days after production.

Do you offer free shipping?

Yes! Free standard shipping on all US orders over $35. Wholesale orders enjoy discounted shipping rates.

What is your return policy?

We offer a 30-day satisfaction guarantee on retail products. For wholesale and custom orders, please refer to your contract terms or contact us for details.

Products

Are your lashes cruelty-free?

Yes! All Lumi Beauty Collective lashes are 100% vegan and cruelty-free. We never test on animals.

How many times can I reuse the lashes?

With proper care, our strip lashes can be reused up to 10 times. Cluster lashes are typically single-use for best hygiene.

OEM/ODM & Wholesale

What is your minimum order quantity (MOQ)?

MOQ varies by product: Strip lashes start at 50 pairs, cluster lashes at 100 trays, custom packaging at 500 units. Contact us for detailed pricing.

Can I customize the packaging with my brand logo?

Absolutely! We offer full OEM/ODM services including custom packaging, private labeling, and branded formulation. See our Custom Packaging page for details.

How long does custom production take?

Standard OEM orders: 7-15 business days. Custom packaging: 15-25 business days. Rush production available for an additional fee.

Do you provide samples?

Yes, we provide samples for wholesale and OEM clients. Sample fees are credited toward your bulk order. Contact us to request samples.

Still have questions?

Our team speaks English, Spanish, French, German, Arabic, Portuguese, Italian, Japanese, Korean, and Chinese. Contact us in your language!